Sometimes there are situations when coins can be lost forever. This is often due to an error in the number of coins you sent to our wallets. In this case, you will receive something like this response from our chat operator: “Unfortunately, your deposit was less than the required minimum amount. The minimum deposit of this coin on our exchange is *** coins.”
We cannot return them or pay you for this application, since we simply did not receive such a deposit.
You can check this information and minimum deposit amounts for admission here: Minimum deposit amount for cryptocurrencies
If you have any more questions, please contact our support team via online chat on the website (icon in the lower right corner of the website) or email [email protected]