Not all exchanges support smart contracts. Usually, the platform indicates the appropriate warning next to the user’s wallet address. If you ignore it, the funds will not be credited.
It is the case with the exchange through which we in the Best Obmen exchanger accept customers’ cryptocurrency assets.
Features of accepting crypto payments on our exchanger
The WhiteBit exchange does not support input/output through the smart contract systеm (as well as Batch_all, which is an analogy for a smart contract). All transactions must be made via direct transfer. If you are not sure that your deposit will not be sent as part of the contract execution, please find it out before sending your deposit.
We can credit your transaction by writing a request to the Exchange. This is an additional service that will cost a certain commission from the amount of the deposit, since in order to solve this situation, it is required to use the company’s auxiliary resources.
When crediting funds, a commission is charged in the amount depending on the amount of your sending. Detailed minimum deposit amounts and commissions are presented in the table. Unfortunately, we do not credit clients with crypto coins, the amount of which is less than 50 USDT in equivalent.
Any transfer through a smart contract will require manual adjustments and may take up to 72 hours for the funds to reach our account as a deposit eventually.
If you are reading this text, then it is likely that the transaction was sent with the help of a Smart Contract.
What to do if coins are sent via a smart contract
It will take a certain algorithm of actions to help return these coins.
- You need to throw off the TXid of your transaction.
- Send the name of the wallet/platform that you withdraw funds from, and the TXid of your transfer to the operator in the chat on the site.
- The operator will create a ticket to the support service of the exchange that accepted the coins, and as soon as we receive a positive response, the application will be paid at the rate at moment the coins are credited to our wallet.
These simple steps will help you get your coins back.