Return Policy

Assets – any electronic currencies, non-cash and cash national fiat currencies, cryptocurrencies, and tokens.
Exchange service (Service) – software hosted on the Internet for exchanging Assets. Exchange – the transfer of Assets between the accounts of the Service and the User.
User – any person who has used the services of the Service, intentionally or mistakenly sent Assets to the accounts of the Service for Exchange.
Application – the client’s desire to exchange Assets, formalized in electronic form through user interfaces on the Service’s websites.
Refund – the Service’s actions to transfer Assets from the Service’s accounts to the Users’ accounts.

1. The developed policy describes the actions and inactions of the Service regarding the Refund of Assets to Users, as well as the commissions that the Service provides for processing Refunds. This policy is an integral part of the Service’s Terms of Service.

2. A Refund can only be made for an amount not exceeding the amount of the Asset sent by the User to the Service’s accounts for Exchange.

3. A Refund can only be made to the requisites sent with the Application created through the email address (Replacement of details).
4. The Service’s commission for performing a Refund is deducted from the amount of the Asset being returned to the User. In some cases (force majeure, technical failure of the Service), these conditions may be revised to please the User.

5. The obligations of the Service:
5.1. The Service undertakes to return Assets that were sent by the User to the Service’s accounts only if the Exchange did not take place.
5.2. The Service undertakes to return Assets to the sender’s requisites within the next 24 hours after receiving the address for Refund and the Client’s consent to Refund.

6. The Service has the right to:
6.1. Not to return Assets until the User requests a Refund. Any actions of the Service regarding the Refund of Assets in accordance with the current policy begin after the User contacts support. This means that without the User’s request, the Service does not act regarding Refunds.
6.2. Not to reimburse the User for payment systеm commissions upon Refund.
6.3. Refuse the User in the Refund procedure if the Exchange for the Application has been completed.
6.4. Charge a commission for Refund, specified in clause #8 in case of the impossibility to complete the Exchange for reasons beyond the Service’s control, in particular, when:
The Service is unable to complete the Exchange to a blocked, unactivated, or limited User account;
The Service cannot complete the Exchange for the Application made by the User with a violation of the rules (incorrect wallet format, absence of memo; unsupported network format, etc.);
6.5. Not to pay the User any additional commissions.

7. Special conditions:
7.1. The Service stores the User’s Assets subject to Return on a non-compensated basis within 3 calendar months from the moment the Request is created;
7.2. The Service does not dispose of the User’s Assets subject to Return for commercial purposes, and does not extract any investment or other profit from such Assets within 3 calendar months from the moment the Request is created;
7.4. The Service may make concessions and perform a Return to a User’s account other than the one specified in the Request if it is necessary to return a cryptocurrency Asset or tokens.

8. Commissions:
8.1. For Returns provided for by the policy, the Service deducts a commission in accordance with the schemes and tariffs specified in the article.
PAYMENT REFUND SCHEMES

Cryptocurrency → Cryptocurrency Direction:
We record all incoming cryptocurrency payments for requests in USDT on cryptocurrency exchanges, and in case of impossibility to conduct an exchange, you can demand a refund under certain conditions.

– If coins were not purchased:
In case of impossibility to conduct an exchange, you can demand a refund under the following conditions: we will buy back the cryptocurrency from you for the amount of USDT received upon sale (regardless of the direction of the exchange rate change), minus 0.5% + fixed commission for withdrawal from the exchange.

– If coins are bought:
If coins were purchased according to your request, you can demand a refund under the following conditions: we will sell the coins purchased by the systеm in USDT and buy back cryptocurrency for you for that amount, minus 0.5% + fixed commission for withdrawal from the exchange.

Cryptocurrency → UAH/Payment systеm Direction:
All incoming cryptocurrency payments for orders are recorded in USDT on cryptocurrency exchanges. In case of an inability to conduct an exchange, you can request a refund under certain conditions.
If the exchange is impossible, you can request a refund under the following conditions: We will buy cryptocurrency back for you at the amount of USDT received upon sale (regardless of which way the exchange rate has changed), minus 0.5% + fixed commission for withdrawal from the exchange.

Payment systеm (AdvCash, Payeer, Perfect Money, Capitalist) → Cryptocurrency Direction:
– If the coins are not purchased:
If the exchange is not possible, you can demand a refund under the following conditions: The service withholds a commission in accordance with the tariffs (including PS commissions): AdvCash – minus 1%; Payeer – minus 0.5% Perfect Money – minus 0.5% Capitalist – minus 0%.

— If the coins are bought:
If coins were bought according to your application, you can demand a refund under the following conditions: we sell the coins bought by the systеm in USDT (1 USDT=1 USD), we convert them into your currency. The service withholds a commission in accordance with the tariffs of payment systems: AdvCash – minus 1%; Payeer – minus 0.5% Perfect Money – minus 0.5% Capitalist – minus 0%.